Customer: TNT Express, Benelux
TNT Express, one of the world’s leading express carriers, takes pride in its reputation for integrity, transparency and compliance. The decision to invest in OCTO ImageCapture™ technology was made with customer quality in mind. In our new case story, discover more about how TNT uses images as a customer service tool during disputes over non-stackable surcharges.
TNT Benelux was losing money over customer disputes over its non-stackable pallet surcharge. With the OCTO ImageCapture™ feature the company can settle any doubts by sending an image of the pallet and explaining what makes it non-stackable. “Our aim is to provide a professional service at every level. The images generated by the system provide greater transparency and enable us to offer better customer service,” says Kristof Vanuytsel, Project leader at TNT Benelux.
For more details about the background behind the investment, download the full case story